Q&A
Product
NOSHY loves to be kept in a cool, dry place. To enjoy the full flavour, consume within one week of the packaging date.
Our truffles suit all diets and are naturally—and gorgeously—free from dairy, gluten, wheat, soy, refined or added sugar, additives, and artificial colours and flavours. Allergens: NOSHY contains tree nuts and may contain traces of peanuts.
Orders
You can order our products via our online store at lovenoshy.com
Browse our collection by product category: Create my own box; Collections: classics, detox, surprise me; or by flavour via the “OUR TRUFFLES” site page.
You can then conveniently select a designated delivery address, message, and gift wrapping service for every product you order.
Once you have made your selection and added everything to your basket, follow the next steps to confirm your order.
Note: We offer delivery to multiple addresses with individual gift messages within a single transaction. No compromises. We insist you can have it all!
Yes, you certainly can. Simply click “Create my own box” in the navigation bar and pick your favourites.
If you wish, you can add a personal message to your order. This can be done when selecting a product for your order.
Once you have entered the delivery address, you will find a field entitled ‘PERSONALISE YOUR PURCHASE’ where you can enter the name and recipient of your message.
Note: Our service enables you to write multiple messages (and even select multiple recipient addresses) for different products within one shopping basket, without the need to place separate orders. Huzzah!
Our concierge team is standing by to assist. Please email: concierge@lovenoshy.com
Once you have placed your order, have a peek at your inbox. You’ll see there’s news from us! Your order confirmation will be sent to you straight away upon your order completion, listing your order number at the very top.
Once you have placed your order, have a peek at your inbox. You’ll see a confirmation from us, notifying you that we’ve started preparing your order. We’ll message you the instant your package has been sent. In the meantime, put your feet up and get ready for a blooming good treat!
Our concierge team will bend over backwards to help. Please email: concierge@lovenoshy.com.
Don’t break our hearts! In all seriousness, if you’d like to discuss your order for any reason, our concierge team is standing by to assist. Please email: concierge@lovenoshy.com
Wonderful idea! Give the gift of blooming goodness. Choose from our range of gifting options, including NOSHY truffles, gift cards and other exciting NOSHY-ness. Need inspiration or advice? Our concierge team would be delighted to assist you. Please email: concierge@lovenoshy.com
Our concierge team is standing by to help you get exactly what you want. Please email: concierge@lovenoshy.com
Our concierge team is standing by to help. Please email: concierge@lovenoshy.com
Payments
You can pay for your order online using one of the following bank cards: Visa, MasterCard, American Express, Carte Bleue.
All payments made through our website are made securely thanks to the online payment service Stripe. All information processed by Stripe is encrypted using the highest level security protection currently available. Your bank card details are not held on the site.
Delivery
Our NOSHY truffles like to travel in environment-friendly style! We use an electric fleet for all transport—straight from the NOSHY kitchen to your door. Our estimated delivery times are 24 to 48 hours across Greater London. We use specially designed packaging to guarantee our truffles are safe and retain all their olfactory and aesthetic qualities, not to mention their exquisite taste.
We currently deliver NOSHY to homes, businesses, and charities across Greater London only. For delivery requests outside Greater London, please email: concierge@lovenoshy.com
To make your our NOSHY truffles reach you safely we will require your full name, your address including house and/ or flat number, and postcode. The additional provision of your contact number will ensure our courier can contact you on the day of your delivery should you not be at home to receive the delivery. We will in that case make every effort to contact you and agree a safe place for your parcel.
You can currently only purchase NOSHY online. Join our NOSHY London List and be the first to know about NOSHY pop-ups around town and our London store opening.
All orders placed by 3pm will be delivered within two working days. For Express & Same Day deliveries, our concierge team will be glad to assist you. Please email: concierge@lovenoshy.com
We currently deliver NOSHY to homes, businesses, and charities across Greater London only. Standard shipping rates apply. For all orders over £30, delivery is on us.
If you wish to make a change to your order, our concierge team will be glad to assist you. Please email: concierge@lovenoshy.com
Oh no! In the unlikely event of product damage, our concierge team is ready to help. Please email: concierge@lovenoshy.com
Egad! In the unlikely event an item is missing from your order, our concierge team is ready to rectify the omission. Please email: concierge@lovenoshy.com
Our concierge team is standing by to help. Please email: concierge@lovenoshy.com
We hunger to delight you, from first sight to last bite. But if you are unhappy with your order for whatever reason, please email: concierge@lovenoshy.com
Miscellaneous
Unfortunately, we cannot arrange visits. Our workshop is subject to strict food hygiene and safety standards.
All of our NOSHY ingredients are organic, premium, all natural, and ethical—sustainably sourced from small, specialist producers and farmers. We partner with British suppliers wherever possible. If you would like to find out more about NOSHY’s ingredients, information is available in the ‘Our Nature’ site page.
It’s not an acronym, it’s a movement! The word “nosh” means to eat a snack or munch on something, and so “noshy” means snackable or munchable. At NOSHY, we’re taking that concept into uncharted territory. We’re reimagining healthy snacking and insisting you can have it all: looks, taste, and goodness. Our one-of-a-kind energy truffles decorate the ordinary moments of your day with joy, nourishment, and inspiration. It’s no coincidence that the name NOSHY echoes words like happy, sunny, and funny. That’s why our logo is in the shape of a smile, too!
The edible petals robing our NOSHY energy truffles aren’t just pretty to look at. We’ve carefully selected each petal type because it is packed with health benefits. (Visit ‘Our Nature’ page to learn more about our ingredients.) The edible petals also keep our truffles beautifully fresh and moist for you to enjoy. That’s why our floral coatings are our brand signature—totally unique to NOSHY. Coating each truffle in petals also means no two truffles are identical. Each is a unique, handmade creation. It’s one of the many ways we celebrate the beauty of individuality at NOSHY.
Excuse us for blowing our own trumpet, but our energy truffles are not like any other energy ball out there. NOSHY are the only energy balls in the world that are beautifully robed in edible petals. And though they are stunning, they have nothing to hide. The petals are chock-full of health benefits and, when you peel back the layers of a NOSHY truffle, you’ll find nothing but organic, premium, sustainably sourced ingredients. Our energy truffles are artisan-made, all natural, free from, and bursting with goodness. They rip up the clean eating rule book and overturn all dreary notions of what healthy tastes and looks like. Who says you can’t have it all?