FAQ
Product
NOSHY loves to be kept in a cool, dry place. To enjoy the full flavour, consume within 30 days of the packaging date.
NOSHY is "free from." Our truffles suit all diets and are naturally—and gorgeously—free from dairy, gluten, wheat, soy, refined or added sugar, additives, and artificial colours and flavours. Allergens: NOSHY contains tree nuts and may contain traces of peanuts.
Reducing sugar intake has been a central premise to our mission of promoting a healthy body and mind, including maintaining a healthy weight and heart, better digestion, improved mental well-being, mood, energy levels, resilience to stress, and many more.
All NOSHY products contain no added sugars, additives, or preservatives. The sweetness of our treats is achieved naturally through the highest quality Medjool dates. The fruit provides a natural source of fructose, substituting sugar. Its richness in nutrients, fibre, antioxidants, and a low glycaemic index (GI) aid improved weight management, digestion and mitigate the risk of disease, among other health benefits.
We love making gifting as enjoyable as receiving. It's why our signature gift wrapping is as bloomingly gorgeous as it is kind to the planet. All our packaging solutions are designed to be zero-waste – guaranteed to impress your loved ones, and Mother Nature.
Orders
You can order our products via our online store at lovenoshy.com
Browse our collection by product category: Create my own box; Collections; surprise me; or by flavour via the “Single Flavours” site page.
Once you have made your selection and added everything to your basket, follow the next steps to confirm your order.
Yes, you certainly can. Simply click “Create my own box” in the navigation bar and pick your favourites.
If you wish, you can add a personal message to your order. This can be done when selecting a product for your order.
You will find a field entitled "Add a personal message" where you can enter your message.
Note: Our service enables you to write multiple messages for different products within one shopping basket, without the need to place separate orders. Huzzah!
Our concierge team is standing by to assist. Please email: concierge@lovenoshy.com
Once you have placed your order, have a peek at your inbox. You’ll see there’s news from us! Your order confirmation will be sent to you straight away upon your order completion, listing your order number at the very top.
Once you have placed your order, have a peek at your inbox. You’ll see a confirmation from us, notifying you that we’ve started preparing your order. Orders are typically dispatched for next or second working day delivery. Should you require your NOSHY for a special occasion, email concierge@lovenoshy.com and we will be glad to accommodate you. In the meantime, put your feet up and get ready for a blooming good treat!
Our concierge team will bend over backwards to help. Please email: concierge@lovenoshy.com.
Don’t break our hearts! In all seriousness, if you’d like to discuss your order for any reason, our concierge team is standing by to assist. As all our truffles are freshly made to order we are unable to cancel any orders with less than 36 hours notice of your chosen delivery (click & collect) date. Orders without chosen delivery date are dispatched within 1-2 days after your order is placed. All abandoned NOSHY orders will be thankfully received by our local food bank. Please email: concierge@lovenoshy.com
Wonderful idea! Give the gift of blooming goodness. Choose from our range of gifting options, including NOSHY truffles, gift cards and other exciting NOSHY-ness. Need inspiration or advice? Our concierge team would be delighted to assist you. Please email: concierge@lovenoshy.com
NOSHY is made to order by our artisans and ideally enjoyed fresh when it is gifted. It is sensible to ensure that the recipient of your lovely surprise is available to receive on the delivery date. A signature by your recipient will be required on delivery. We will always deliver your NOSHY on time but sadly can’t be responsible for NOSHies left unattended once delivered or returned to the nearest collection point following two failed delivery attempts.
Our concierge team is standing by to help you get exactly what you want. Please email: concierge@lovenoshy.com
Our concierge team is standing by to help. Please email: concierge@lovenoshy.com
For all corporate orders, payment is taken in full upon confirmation. Our artisans won't start producing your order until payment is received – late payments may affect delivery dates. For orders cancelled more than 60 days in advance of the agreed dispatch date, a 90% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately, we are unable to offer any refund if the order is cancelled with less than 30 days’ notice before the agreed date of dispatch.
Payments
You can pay for your order online using one of the following bank cards: Visa, MasterCard, American Express, Carte Bleue.
All payments made through our website are made securely thanks to the online payment service Stripe. All information processed by Stripe is encrypted using the highest level security protection currently available. Your bank card details are not held on the site.
Delivery
We offer a designated hand-delivery service (across Greater London only) as well as nationwide postal delivery. Due to the delicate nature of our product hand delivery is recommended. For postal deliveries all our products are safely packaged and labelled "handle with care".
We currently deliver NOSHY to homes, businesses, and charities across the UK.
Our NOSHY love dressing for an occasion and strive to be the best-robed guest at any affair. To ensure your treats reach you as beautifully as we created them, we recommend our designated hand delivery service where possible. For our customers based outside Greater London, we diligently package all parcels with designated "handle with care" labeling. But please excuse us if from time to time the postman may have had a little petal party with your NOSHY leaving a little trail of confetti. Do not hesitate to contact us with any questions.
To make your our NOSHY truffles reach you safely we will require your full name, your address including house and/ or flat number, and postcode. The additional provision of your contact number will ensure our courier can contact you on the day of your delivery should you not be at home to receive the delivery. We will in that case make every effort to contact you and agree a safe place for your parcel. For all hand-deliveries a contact number of your recipient is required.
You can! Place your order, select our brand new click and collect service and we'll see you soon at our shop 'Blue on the Heath.' You can collect Wednesday to Sunday. Please note our shop is closed Mondays and Tuesdays.
All orders placed by 3pm will be delivered within two working days. For Express & Same Day deliveries, our concierge team will be glad to assist you. Please email: concierge@lovenoshy.com
We currently deliver NOSHY to homes, businesses, and charities across the UK.
Our recommended hand-delivery starts from £9.50 and is based on your location. This service is currently only available across inner London areas. We ship nationwide via Special Next Day postal service from £5.50.
For all orders over £60, delivery is on us.
If you wish to make a change to your order, our concierge team will be glad to assist you. Please email: concierge@lovenoshy.com. We are unable to change your delivery address or date with less than 24 hours notice of your chosen delivery (click & collect) date.
Our concierge team is standing by to help. Please email: concierge@lovenoshy.com
Miscellaneous
Unfortunately, we cannot arrange visits. Our workshop is subject to strict food hygiene and safety standards.
All of our NOSHY ingredients are organic, premium, all natural, and ethical—sustainably sourced from small, specialist producers and farmers. We partner with British suppliers wherever possible. If you would like to find out more about NOSHY’s ingredients, information is available in the ‘Our Nature’ site page.
It’s not an acronym, it’s a movement! The word “nosh” means to eat a snack or munch on something, and so “noshy” means snackable or munchable. At NOSHY, we’re taking that concept into uncharted territory. We’re reimagining healthy snacking and insisting you can have it all: looks, taste, and goodness. Our one-of-a-kind truffles decorate the ordinary moments of your day with joy, nourishment, and inspiration. It’s no coincidence that the name NOSHY echoes words like happy, sunny, and funny. That’s why our logo is in the shape of a smile, too!
The edible petals robing our NOSHY truffles aren’t just pretty to look at. We’ve carefully selected each petal type because it is packed with health benefits. (Visit ‘Our Nature’ page to learn more about our ingredients.) The edible petals also keep our truffles beautifully fresh and moist for you to enjoy. That’s why our floral coatings are our brand signature—totally unique to NOSHY (UK + Int'l patent). Coating each truffle in petals also means no two truffles are identical. Each is a unique, handmade creation. It’s one of the many ways we celebrate the beauty of individuality at NOSHY.
NOSHY is inspired by the perennial movement. A philosophy that embraces nature and the plant world. It is why each truffle is delicately robed in NOSHY's patented signature petals for the ultimate plant-based indulgence. Our petals are chock-full of blooming good health benefits and when you peel back the layers, you’ll find nothing but natural goodness. All our NOSHY are crafted with all-natural, organic and sustainably sourced ingredients. Made with love fresh daily by our wonderful artisans.
NOSHY is an entirely handmade artisanal truffle. Unlike the more commonly known chocolate truffle, NOSHY is proudly free from containing gluten, dairy, wheat, soy, added sugars, additives, artificial flavours and colours. Yes, we are 100% natural! So why do we call NOSHY a truffle? A "chocolate truffle", by definition, is referred to as a "truffle" as it resembles an edible fungi, not for it being chocolate.
Our NOSHies, a patented food innovation suitable for all diets and created as a healthy substitute for chocolates and other confections, are also called truffles for its resemblance. To ensure your treats are as beautiful as delicious, we then lovingly coat our truffles in NOSHY's signature edible floral petals for the ultimate healthy indulgence. While many of our NOSHY flavours contain the highest quality, sustainable, pure cocoa, some of our flavours, such as our fruity collections, don't contain cocoa but alternative wholesome ingredients to deliver refined, authentic flavours.
For the ultimate chocolate indulgence, you may particularly enjoy our GUSTAV (chocolate hazelnut), SOFIA (black forest cake), MO (mocha), OSCAR (chocolate orange).